Contact

How do I make a claim under the guarantee?

Please contact your dealer if you wish to make a claim under the guarantee. Or visit our service shop to make a claim under guarantee and order a service part.
During the guarantee period that you will find clearly specified on every pack, Brabantia will repair free of charge any defects in items which can be ascribed to material, construction and/or manufacturing faults. Or will replace the item or the defective parts of the item at its discretion.
The guarantee period commences on the day of purchase and is only valid on production of proof of purchase of the item. The proof of purchase must conclusively indicate the date of purchase and the dealer’s name. The guarantee is valid in the country of purchase and in accordance with local legislation. The guarantee will lapse if unauthorized alterations or repairs are made to the item or if the item is used for purposes other than normal household use.

Is the product in the catalogue available in my country?

Unfortunately not all products are available in your country. Please visit our dealer locator for information about the nearest retailer in your country. You can contact this retailer about availability of the specific product or colour in which you are interested.

Can I buy products online?

Our online ordering service is currently only for 'replacement' products like bin liners, ironing covers and paper inserts. For other products we suggest to visit our dealer locator for information about the nearest retailer in your country. You can contact this retailer about availability of the product.

Where can I buy Brabantia bin liners?

Please visit our dealer locator for information about the nearest retailer in your country. You can contact this retailer about availability of the product. You can also use our webshop for products like bin liners, and ironing covers.

The difference between biodegradable and 'oxo-biodegradable' bin bags?

Confused by what is and what’s not recyclable? Here’s a quick guide to the differences between fully biodegradable/compostable, PE (polyethylene) and ‘oxo-biodegradable’ bin bags.

There are three types of bin liner currently available to consumers:

1) Fully biodegradable liners made from corn starch (or other crop derived sources) and polylactic acid, and designed to biodegrade in aerobic, home or industrial composting conditions. These liners will be completely consumed by micro-organisms in the food chain and are 100% compostable and biodegradable. These bags are available from Brabantia for vegetable matter and organic kitchen waste.

2) Standard PE plastic bin liners made from polyethylene or similar material derived from oil and suitable for landfill disposal. Fully recyclable, plastic liners are increasingly being re-used by consumers. This is the type of bin bag Brabantia supplies to fit its regular pedal and Touch top bins.

3) Degradable PE liners, sometimes also known as ‘Oxy-biodegradable’ (or ‘UV biodegradable’), are made from oil derived PE but also containing a special metal additive (typically cobalt, nickel or manganese stearate), which acts as a catalyst to enable the plastic to degrade by oxidation and exposure to light and heat. This reduces the material to trace metal elements - which do not break down or biodegrade - CO² and water. These liners can take between 18 months and four years to disintegrate according to conditions and only if left in an open atmosphere, and are unlikely to fully degrade if buried in landfill sites.

For further information on the difference between biodegradable and degradable PE products visit: www.wrap.org.uk

My Account

Use 'my account' to enter and check your particulars. If you are shopping on the Brabantia website for the first time you need to send us your particulars, so that we know where to send your order. Have you shopped at the Brabantia website before? Then enter your name and password to gain access to your account. You will also be able to check the status of your account.

Password

It is important to use a password to protect your account from being used by unauthorised third parties. Have you forgotten your password? Then use the special help page to discover your password.

Shopping cart

All of the items you order on the Brabantia website will first be put into your shopping cart. It is possible to add or remove items at any time. When you are ready to order then click on the 'place order' button to confirm your order.

Invoice address / Delivery address

Fill in the invoice address and the desired delivery address here. These addresses could differ. Click on 'continue' to get an overview of your order before confirming it. Your order will be sent to the delivery address as soon as possible.

Methods of payment

There are various ways of paying on the Brabantia website. We support all of the relevant payment methods.

Order status

Once you have logged in you can look at the current status of your order here. You will see which products you have ordered and whether your order has already been processed.

Below is a list of the various meanings used on your order status.

Shipping costs

Inside Europe 0,00 euro
Outside Europe 10,00 euro

Except for the Colour Your Bin

How to order more than one Colour Your Bins

If you want to order more than one Colour Your Bin, you'll need to place separate orders.

How can I buy a service part?

1. Go to our webshop and find a selection of replacement parts. Go to 'service parts' to find an overview of products with their service parts. Prices are incl. transport costs, within Europe.
2. Just select the item required, click 'order', and confirm your purchase.
3. You'll be requested to register yourself if you are a new account, or to log in if you are already registered.
4. Please fill in all your account details if you are new, or check your account details and confirm 'country' if you are registered.
5. Follow the instructions to the payment service to complete your order. If the order has succeeded, you'll check out with the invitation to view your order status.
6. Within minutes you will receive an order confirmation in your e-mail box. You can login now to view your order status or cancel your order awaiting process.
7. After your order has been shipped you will receive an e-mail with the link to track & trace your order.

How can I claim a service part under guarantee?

1. If you want to claim a free service part under guarantee, go to 'service parts' and find an overview of products with their service parts.
2. Just select the item required, click 'order', confirm your guarantee claim, and fill in the required fields.
3. You'll be requested to register yourself if you are a new account, or to log in if you are already registered.
4. Please fill in all your account details if you are new, or check your account details and confirm 'country' if you are registered.
5. Follow the instructions to complete your order for a free service part.
6. If the order has succeeded you will receive an order confirmation in your e-mail box, within minutes. Your guarantee claim will be dealt with. If necessary, you will be contacted for additional information.
7. After your order has been shipped you will receive an e-mail with the link to track & trace your order. Please allow a delivery time of 2 weeks.

And if you can't find the part, please contact us using the contact form.

How to replace service parts of a pedal bin?

Instructions for replacement of lid
Instructions for replacement of hinge
Instructions for replacement of pedal

How to change your Brabantia bin lid catch?

Video: How do I know what sort of replacement lid catch I have - and how to fit it?

How do I maintain the 'soft waste' green container?

Do not use chlorine or other chlorine containing cleaning materials to clean the 'soft waste' container. Chlorine reduces the compostability of the waste. Green soap is a good alternative cleaning material.

How do I maintain my lacquered waste bin, bread bin or canister?

You can clean your product with a damp cloth and a normal universal cleaning agent. Do not use caustic or abrasive cleaning agents.

How do I look after my brushed steel products?

Matt brushed stainless steel is best cleaned with a micro-fibre cloth and a glass cleaner. A drop of olive oil on a dry cloth also removes marks easily and slows down the appearance of new marks like fingerprints. Never use aggressive or abrasive cleaning agents, especially on plastic parts of the product.

How do I maintain my post box?

Polish the painted parts once or twice per year with a good car wax to keep your Post Box in optimal condition for a long time. Do not use abrasive or aggressive cleaners.
Clean the stainless steel parts with a micro-fibre cloth and glass cleaner or special stainless steel cleaner. Do not use products which contain chlorine or hydrochloric acid solutions.
Clean plastic parts with normal household cleaner.
You can put a drop of oil in the lock if necessary.

How do I refresh my Biscuit Barrel crystals?

Occasionally put the removable capsule briefly in a warm oven. Do not expose the capsule to an open flame.

How to clean your Touch Bin?

Cleaning Tip Touch Bin

How can I solve a 'creaking noise' on the lid of my Touch Bin®

If during opening or closing a creaking noise occurs you can solve this problem by oiling the metal springs in the lid hinge. You can even use olive oil.
Oiling tips Touch Bin®

How do I maintain wooden products?

Never put the wooden products in the dishwasher or microwave.

Never soak or immerse in water when cleaning. Just wipe with wet cloth or slightly wash in warm soapy water and let dry naturally. Always store the product in a dry place and prevent contact from direct sunshine or heat.

Drastic temperature change will also deform the product and therefore this should also be avoided.

How to determine which of our Bins you have – size and finish

Video: How to determine which Brabantia bin you have – size and finish

How to choose the right bin liner for your Brabantia bin?

Video: How to choose the right bin liner for your Brabantia bin?

How to replace service parts of a pedal bin

Instructions for replacement of lid
Instructions for replacement of hinge
Instructions for replacement of pedal

How to use and maintain the Sensor bin

Click here for instructions

How to change your Brabantia ironing table cover?

Video: How to select and fit a replacement Ironing Table Cover?

Rotary airers - what type and size

Video: Rotary Airers – How do you know what type and size I have?

How to attach and use the WallFix dryer

Click here for instructions WallFix dryer

How to reattach rotary dryer lines

In some instances, we have found that the drying lines can come loose from the arms during delivery. Instructions to reattach the lines.

How to tighten the lines of the Brabantia Pull-out Clothes Lines

After a while, the tension of the lines can become uneven. This can easily be solved by unrolling the lines completely and roll them in again as straight as possible. In small rooms it’s best to remove the clothes lines from the wall: just loosen the screw at the right - see drawing 4 in the manual 'Fixing instructions Pull-out clothes lines'.

How to refill Flame Lighter 'Profile' with butane gas?

Instruction leaflet Flame Lighter 'Profile'

How to refill a Flame Lighter with butane gas?

Instructions Leaflet Flame Lighters

Which browser should be used with the Brabantia site?

To view brabantia.com optimal, you need a modern browser and the latest version of Flash. Furthermore brabantia.com uses JavaScript and cookies.
We recommend a browser like Internet Explorer 7+, FireFox 3+, Safari 4+, Opera 10+ or Chrome 6+. Because of the complex structure of the site, an older browser can give difficulties viewing the site.

Which resolution should I have to view the Brabantia site?

We recommend a resolution of at least 1024 x 768. For the colours use at least 16bit colour schemes but preferably 24bit.

How can I contact?

Click here to find the e-mail contact form of the customer service in your country.